Sony Centre Australia - Your Sony Only Store

PLEASE READ THIS DOCUMENT CAREFULLY BECAUSE IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

This Contract contains the current terms and conditions that apply to your purchase from us on orders for personal computer products and/or its peripheral products. You acknowledge that you are fully aware of the contents of these terms and conditions and, on placing any purchase order for the Products, you agree to be bound by and accept these terms and conditions.

1. Definitions:

1. "Sony" means Sony Australia Limited.
2. "Product(s)" means personal computer product(s) and/or its peripheral product(s) sold under the trademark "Sony" and/or "VAIO" listed as shopping items on this web site, and forming the subject matter of this contract as identified by Customer in the order form.
3. "Customer" means a person who orders goods via this site.
4. "Contract" means a contract containing these terms and conditions agreed upon between Sony and Customer for sale by Sony and purchase by Customer of the Products.

2. Sale and Purchase:

Sony shall sell and Customer shall purchase the Products in compliance with the Contract.

3. Order/Formation of Contract:

• All orders of the Products placed by Customer shall be subject to acceptance by Sony.
• These terms and conditions shall become the Contract when notice of acceptance by Sony of an order by Customer is sent to Customer which acceptance is at the discretion of Sony.
• Sony will only accept orders for delivery of the Products to the street address of Customer in Australia from Customer who is a resident of Australia and has attained the age of 18 years.
• Sony reserves the right to limit quantities of the Products purchased in any order.

4. Price and Payment

1. Pricing of the Products shall be as stipulated in the site's price lists available from time to time at the date of placement of orders by Customer.
2. Prices include all Australian taxes and imports, which may be imposed under legislation on the transaction under the Contract.
3. The Customer will be responsible for payment of all transport charges in association to the purchases on this site.
4. Customer shall pay for the Products by way of payment by;

• Credit card - Customer shall input his or her valid credit card number when Customer orders the Products on the web site Visa or Mastercard, American Express, Dinners card, Bank Card is accepted). Sony will verify the validity of the credit card with its issuer and may then send the notice of acceptance as stated in subsection (2) of Section 3 if the credit card is acceptable. Customer will be charged when the notice of acceptance is sent to the Customer.
• Bpay- The Customer will enter their the Biller Code and the unique reference in the space provided in accordance with the steps shown on the appropriate screen once the Bpay icon is selected. Sony will verify the validity of the Bpay code with its issuer and may then send the notice of acceptance as stated in subsection (2) of Section 3 if the credit card is acceptable. Customer will be charged when the notice of acceptance is sent to the Customer.
• Direct Debit - The Customer may elect too pay by this method are to select the appropriate Icon then insert their valid card number and pin number. Sony will verify the validity of the credit card with its issuer and may then send the notice of acceptance as stated in subsection (2) of Section 3 if the debit card is acceptable. Customer will be charged when the notice of acceptance is sent to the Customer.
• Sony assumes no responsibility, and makes no warranty or representation in relation to, and shall not be liable for any interruptions or errors in access to the web site or the accuracy, timeliness, completeness, security or reliability of any communications (including, without limitation, any transactions) made through or in relation to the web site.

5. Delivery:

• Sony shall endeavour to arrange to deliver the Products to the delivery point in Australia designated by Customer on the purchase order. Sony will use its discretion in selecting a reputable carrier and appropriate means of shipment.
• Any dates quoted by Sony for delivery of the Products are estimates only and shall not form part of the Contract. In no event shall Sony be liable for increased cost, loss of profits or goodwill or any other special, incidental, direct or indirect or consequential damages due to late delivery or non-delivery of the Products.
• Sony may deliver the Products by instalments in any sequence. Where the Products are so delivered by instalments, each instalment shall be deemed to be the subject of a separate Contract and no default or failure by Sony in respect of any one or more instalments shall vitiate the Contract in respect of the Products previously delivered or undelivered Products. In the event that Sony gives notice to Customer that it is unable to deliver any instalment of the Products, Customer shall be deemed to have accepted those instalments already delivered but Sony may reimburse the price of the undelivered Products which have been paid for by Customer.
• If Customer fails to take delivery of the Products or any part of them when they are made available to Customer or fails to provide accurate instructions, documents, licenses, consents or authorizations required to enable the Products to be delivered, Sony shall be entitled, upon giving written notice to Customer, to store or arrange for storage of the Products, and then risk in the Products shall pass to Customer, delivery shall be deemed to have taken place, and Customer shall pay to Sony all costs and expenses (including storage and insurance charges) arising from its failure.

6. Acceptance:

• Unless Customer notifies Sony to the contrary by telephone, facsimile transmission or telex within seven (7) days of delivery and such notification is confirmed in writing within seven (7) days of the notification, the Products shall be deemed to have been accepted by Customer as being in good condition and in accordance with the Contract.

7. Title, Risk of Loss or Damage:

• Title and risk of loss or damage to the Products shall pass to Customer on the physical delivery of the Products to the address identified by Customer in the order. Notwithstanding the foregoing, title to the Products which are software products shall remain with the applicable licensor(s).

8. Telephone Support:

• Sony offers support to Customer over the telephone ("Support") without any charge other than telephone call charge for ninety (90) days from the date of delivery for problems regarding the Product except for any third party's software products in accordance with then-current terms and conditions set by Sony. Support relating to Sony's software and operating systems originally provided by Sony as a part of the Products shall be provided without charge to Customer.
• Sony will not offer Support to Customer for problems regarding any software or hardware products licensed or sold by any party other than Sony. If Customer needs such Support, Customer shall contact the respective supplier or licensor of each such software or hardware product.
• The details of the Support are set out in the Support site page.

9. Limited Warranty:

1. For a period of one (1) year from the date of delivery, Sony warrants that the Product is free from defects in materials and workmanship and in conformity with the respective specifications of the Product.
2. Upon discovery of a defect in materials, workmanship or failure to meet the specifications in the Product during such one (1) year period, Sony shall, at Sony's sole discretion, either repair such Product or replace it with the equivalent product without charging any technical labor fee and repair parts cost to Customer, on the condition that Customer brings such Product to Sony's service shops for VAIO within such one (1) year period. In case of repair or replacement, Sony may own all the parts removed from the defective Product. Sony may use new and/or reconditioned parts made by various manufacturers in performing warranty repairs and replacement of the Product. Even if Sony repairs or replaces the Product, its original one (1) year warranty term is not extended.
3. This limited warranty covers only the hardware components contained in the Product. It does not cover technical assistance for hardware or software usage and it does not cover any software products contained in the Product; Sony excludes all warranties express or implied in respect of any software provided with Product and any such software is provided "AS IS" unless expressly provided for in any enclosed software limited warranty. Please refer to the End User License Agreements included with the Product for your rights with regard to the licensor or supplier of the software parts of the Product and the parties' respective obligations with respect to the software.
4. This limited warranty is non-transferable.
5. With respect to all service provided, it is Customer's responsibility prior to Product service to backup the contents of its hard drive, including any data Customer has stored or software Customer has installed on the hard drive. It is likely that the contents of Customer's hard drive will be lost or reformatted in the course of service and Sony will not be responsible for any damage to or loss of any programs, data or other information stored on any media or any part of the Product serviced hereunder or damage or loss arising from the Product not being available for use before or during or after the period of service provided or any indirect or consequential damages resulting therefrom.
6. IF DURING THE REPAIR OF THE PRODUCT THE CONTENTS OF THE HARD DRIVE ARE ALTERED, DELETED, OR IN ANY WAY MODIFIED, SONY IS NOT RESPONSIBLE WHATSOEVER, UNLESS REQUIRED BY LAW. CUSTOMER'S PRODUCT WILL BE RETURNED TO CUSTOMER CONFIGURED AS ORIGINALLY PURCHASED (SUBJECT TO AVAILABILITY OF SOFTWARE).
7. Be sure to remove all third parties' hardware, software, features, parts, options, alterations, and attachments not warranted by Sony prior to Product service. Sony is not responsible for any loss or damage to these items.
8. This warranty is limited as set out herein and does not cover, inter alia, any consumable items (such as batteries) supplied with the Product; any accessory products which is not contained in the Product (such as mouse, port replicator, AC adapter and external speaker); cosmetic damages; damage or loss to any software programs, data, or removable storage media; or damage due to (1) acts of God, accident, misuse, abuse, negligence, commercial use or modifications of the Product; (2) improper operation or maintenance of the Product; (3) connection to improper voltage supply; or (4) attempted repair by any party other than a Sony authorised personal computer service facility.
9. This limited warranty does not apply when the malfunction results from the use of the Product in conjunction with any accessories, products or ancillary or peripheral equipment, or where it is determined by Sony that there is no fault with the Product itself. This limited warranty is valid only in Australia. This limited warranty is invalid if the factory-applied serial number has been altered or removed from the Product.
10. Sony does not attempt to exclude any rights or remedies which cannot be excluded, restricted or modified, but, to the extent permitted by law, SONY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES THAN STATED HEREINABOVE, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

10. Limitation of Liability:

1. (1) IN NO EVENT SHALL SONY BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THE CONTRACT, OR FROM THE FURNISHING, PERFORMANCE OR USE OF ANY GOODS OR SERVICE SOLD OR PROVIDED PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE. SAVE THAT NOTHING HEREIN SHALL LIMIT SONY'S LIABILITY FOR DEATH OR PERSONAL INJURY ARISING FROM ITS NEGLIGENCE, SONY SHALL NOT HAVE ANY LIABILITY TO YOU FOR INDIRECT OR PUNITIVE DAMAGES OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.
2. (2) To the fullest extent permitted by law, Sony's liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of Sony to the following:

• in the case of goods: (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of such goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) the payment of the cost of having the goods repaired; and
• in the case of services: (i) the supply of the services again; or (ii) the payment of the cost of having the services supplied again.

11. Critical Components:

• Products are not authorised for use as critical components in life support systems or situations where failure to perform can reasonably be expected to cause significant injury to users or others.

12. Changes:

• Sony may update, or discontinue any of Products and/or revise prices for Products listed as available items on this web site at any time. Therefore, Customer agrees that changes between the shipped Products and the Products described in marketing materials (advertisements, catalogs, specification sheets etc.) may occur. All orders are accepted on these terms, which supersede any other terms relating to the sale of the Products appearing in Sony's web site or elsewhere and shall override any other terms referred to by the Customer or in any course of dealing.

13. Resale:

• Customer agrees and warrants that the purpose of purchasing the Products is for Customer's own internal use only, and not for resale. Sony shall be entitled to refuse to accept orders placed by Customer if Customer breaches or Sony, on reasonable grounds, suspects that Customer will breach this warranty. Customer shall not remove components from the Products for resale.

14. Export Restrictions

• Customer agrees to comply with all applicable export laws, regulations and orders of Australia and the United States of America. Specifically, but without limitation, Customer agrees that it will not reexport or ship, directly or indirectly, any Products or technical data in any form without first obtaining Sony's prior written consent and the appropriate export or reexport licenses from the Government of Australia and/or the Government of the United States of America.

15. Force Majeure:

• Sony shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond its reasonable control. Quantities are subject to availability. In the event of shortage, Sony may allocate sales and deliveries in its sole discretion.

16. Waiver/Invalidity:

• Failure of Sony to insist upon strict performance of any provisions hereof shall not be deemed a waiver of its right and remedies. If any provision of the Contract is deemed by a court to be unenforceable, the remainder shall stay in effect.

17. Governing Law:

• The Contract shall be governed by and construed under the laws of New South Wales, Australia. The parties hereto submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia, being the place where Customer's order has been received and/or entered.

18. Headings:

• The section headings used herein are for convenience or reference only and do not form a part of these terms and conditions or the Contract, and no construction or inference shall be derived therefrom.

19. Entire Agreement:

• These terms and conditions may not be altered, supplemented, or amended by the use of any additional document(s) that purport to be an agreement of the parties hereto. Any attempt to supplement or amend this document or to enter an order for the Product(s) which is subject to additional or altered terms and conditions shall be null and void.
  
  

Sony Australia Limited, ("Sony") maintains this site (www.sonystyle.com.au) for your entertainment, information, education, and communication. Please feel free to browse the Site. If you are browsing this Site as a non-commercial consumer, you may download material displayed on the Site for your non-commercial, personal use only. If you are browsing this Site as an employee/agent/member of any business or organization, you may download material displayed on the Site only for non-commercial purposes within your business or organization. This permission is specifically conditioned on your retaining all copyright and other proprietary notices contained on the materials and keeping all such material intact and in the same form as presented on the Site. Additionally, you may not distribute or transmit (except, within your business or organization), modify, reuse, republish, frame, upload to a third party, report, or use the contents of the Site for public or commercial purposes, including the text, images, audio, and video without Sony's prior written permission.

Your access and use of the Site is also subject to the following terms and conditions ("Terms and Conditions") and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions below.

Website Terms and Conditions

1. All material on the Site is protected by copyright unless otherwise specifically noted and may not be used except as permitted in these Terms and Conditions or in the text on the Site.
   
   
2. Your use of the Site is at your risk. Sony makes no warranties or representations as to its accuracy and, to the extent permitted by law, Sony specifically disclaims any liability or responsibility for any errors or omissions in the content on the Site. Neither Sony nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, or inability to use or access, the Site whether due to a breach of contract, breach of warranty, negligence, or otherwise.. Without limiting the foregoing, everything on the Site is provided to you "AS IS" and, to the extent permitted by law, is provided WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. To the fullest extent permitted by law, Sony's liability for breach of implied warranties, conditions or undertakings which cannot be excluded is limited, at Sony's option, to:
   - in the case of goods: (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of such goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) the payment of the cost of having the goods repaired; and
   - in the case of services: (i) the supply of the services again; or (ii) the payment of the cost of having the services supplied again.
   
   
3. Features and specifications of products described or depicted on the Site, or available for purchase through the Site, including, without limitation, prices of products or services displayed on the Site and delivery or other charges are subject to change at any time without notice. Non-metric weights and measures are approximate. All monitor screens are measured diagonally; all monitor screen images contained in this database are simulated pictures unless otherwise indicated.
   
   
4. Sony assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site. Sony also assumes no responsibility, and shall not be liable for any interruptions or errors in access to the Site or the accuracy, timeliness, completeness, security or reliability of any communications (including, without limitation, any transactions) made through or in relation to the Site.
   
   
5. If you send any communications or materials to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Sony or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, by sending or placing any such information, you grant to Sony an irrevocable, perpetual, unrestricted, royalty-free worldwide licence to use, copy, sublicense, modify, redistribute or otherwise deal with such information or materials including, without limitation,, any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products using such information.
   
   
6. Materials displayed on the Site are either the property of, or used with permission by, Sony. The use of these materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission is provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trade mark laws, the laws of privacy and publicity, and civil and criminal statues.
   
   
7. The Site refers to products and/or services that are generally available for purchase in Australia but may not be available in your particular country or locality. The reference to any such products or services in this Site does not imply or warrant that these products or services will be available at any time in your particular locality. You should therefore check with your local Sony authorized representative for specific product/service availability in your locality.
   
   
8. Sony is not responsible for the content of any site linked to or from the Site. Your linking to any other site is entirely at your own risk. While Sony may provide links on this Site to other sites, the inclusion of such links is for your convenience only and should not be interpreted as an endorsement of the owner/sponsor of the site or the content of the site. To the extent permitted by law, Sony disclaims all warranties, express and implied, as to the accuracy, validity, legality or otherwise of any materials or information contained on such sites.
   
   
9. Although Sony may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards and the like on the Site, Sony is under no obligation to do so and assumes no responsibility or liability arising from the contents of any such communications nor for any error, defamation, libel, obscenity, profanity, or inaccuracy contained in any such communication. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. Sony will fully cooperate with any law enforcement authorities or court order requesting or directing Sony to disclose the identity of anyone posting such materials. In addition, you will not
   - Restrict or inhibit any other user from using or enjoying the Site;
   - Post, transmit or in any way exploit any material of any kind for commercial purposes, or which contains any promotional material or advertising;
   - download any material posted by any other user if you know, or ought reasonably to know, that such material cannot legally be distributed in such a manner.
   
   
10. Any order placed by you on the Site is an offer by you to purchase the particular product or service specified. Sony reserves the right to accept or reject your offer for any reason, including, without limitation, and error in your order or in the material on the Site, or the unavailability of the product or service. The contract to purchase the particular product or service only comes into existence in accordance with the Terms and Conditions of Sale of that product or service.
    
    
11. Sony may at any time revise these Terms and Conditions by updating this posting. Since you are bound by these Terms and conditions, you should therefore periodically visit this page, by clicking the Legal and Trademark hyperlink at the bottom of the Sony Web pages, to review the then current Terms and Conditions.
    
    
12. Sony may terminate this agreement and your access to the Site at any time without notice. In the event of termination, you are no longer authorised to access the Site, but any and all restrictions imposed on you under these Terms and Conditions, and licences granted to Sony, and any Sony disclaimers and limitations of liability will survive such termination.
    
    
13. These Terms and Conditions are to be governed by and construed in accordance with the laws of New South Wales, Australia, without reference to its conflicts of law rules. If any provision of these Terms and Conditions is found to be invalid or unenforceable, such invalidity or unenforceability will not affect the remainder which will continue in full force and effect.

The trade marks, including but not limited to, "SONY", "VAIO", "Trinitron", and "Memory Stick" are trade marks of Sony and/or its affiliates. Any other trade marks used in the Site are trade marks of their respective owners. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or rights of use any trade mark displayed on the Site without the written permission of Sony or such third party owner.

This Privacy Policy applies to the services offered on the sonystyle.com.au web site offered by Sony Australia Pty Ltd (ABN 59 001 215 354) ("Sony"). Please read this Privacy Policy carefully before using the Sony web site. Usage of the Sony web site is conditional upon you agreeing to be bound by this privacy policy.

In summary, while you should read each provision in this Privacy Policy, you must note that by using the Sony website:

• You agree that if you submit your personal information to us, we may create a database record about you;
• To buy our products or receive our services, you agree for us to collect information from you and from your use of this website, and you agree that this information may be disclosed to other Sony Group companies and our service providers.
• You agree for us to use cookies on your browser (unless you remove them please see below for explanation);
• You agree for us to contact you with information about products, special offers and updates (unless you have stated that you do not wish to receive these communications);
  
  

1. Your personal information is important to us
   Sony is committed to safeguarding your personal privacy. We recognise that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, Sony will only collect and use your personal information as set out below.
   
   Sony has developed and implemented its Global Basic Principles on Personal Information which reflect world best practice on privacy policies. These principles meet and exceed the requirements of the recent changes to Australian privacy legislation.
   
   
2. Our services
   Sony offers a variety of services on our web site related to our products which might be of interest to you. These services may have specific conditions, which are explained at the time when you purchase those services, in addition to these general Terms and Conditions. Our services include:
   (a) Products available for delivery.
   (b) Software available for download.
   (c) Information about new products or services from Sony and Sony Group companies.
   (d) Special offers from Sony and Sony Group companies.
   
   
3. Collecting information about you
   Sony will not collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself, for example by joining a club on our site, and information about how you use our site.
   
   When you purchase a product from us (online or in a store), we may ask for your personal information (such as name and address) in order to service your product, provide you with upgrades or updated information, and let you know of other Sony products, which may be of interest. You do not have to provide us with this information if that is your preference. However, failure to do so may result in Sony being unable to sell you products and/or provide certain services including after services.
   
   Sony's policy for collecting personal information from children under the age of 13 is to seek the permission of a parent or guardian for the collection of this information. Any further collection of your personal information than that explained here will only occur with your consent.
   
   
4. Our use of cookies
   Cookies are pieces of information that a web site transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Sony uses cookies to make your use of our website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user's browser. Cookies allow us to remember the items you want to purchase as you move through our shopping site, and let us know how many people are using the different parts of the site. If you do not wish to receive any cookies you may set your browser to refuse cookies. However, this may mean you will not be able to take full advantage of Sony's web site.
   
   
5. Using and disclosing your personal information
   We intend to use your information for the following purposes only.
   - To fulfill our obligation under any sale and purchase contract and/or any other contract between you and Sony.
   - To render services related to our business such as warranty or after sales services.
   - To provide you with information about our products, service and/or special offers.
   - To ask you for your opinion or comments about our products and/or services.
   - To make statistical data for marketing analysis.
   
   For the purposes described above, we may share your information with Sony Group companies either in Australia or overseas. Please also note that in order to operate the web site or deliver a service we may sometimes share your personal information with a service provider, a non-Sony Group Company.
   
   As Sony and Sony Group companies recognise the trust you place in us when you give us personal information, we will not use or disclose any information about you for other purposes without your consent, except for in exceptional cases such as if disclosure is required by laws or is necessary to protect the rights or property of Sony, any Sony Group companies, or any member of the public, or to lessen a serious threat to a person's health or safety.
   
   
6. When we will contact you
   We may contact you at the email or other address, which you provide to us in order to:
   
   - Provide you with information which may be of interest about upgrades, new Sony products and special offers and other matters which may interest you
   
   - To send you a newsletter
   
   We will not send you 'spam' (advertising information) without first asking you whether you wish to have promotional information sent to you. If you are receiving communications from Sony and do not wish to receive this information any longer, you may remove your name from our list either by contacting us or by calling Sony on the customer enquiry number 1300 13 SONY (7669). Please allow 14 days for this request to be processed.
   
   
7. You can access the information we keep about you
   If at any time you want to know what personal information you have submitted to us, you are welcome to access your record by contacting us. Our file of your information will be made available to you within 14 days.
   
   
8. Changing and deleting the information we have about you
   If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons. However, please note that deletion of your information may result in Sony being unable to sell your products and/or provide certain services including after services.
   
   
9. Storage and security of your personal information
   Sony will endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. In some cases these facilities may be overseas. Our employees and data processors are obliged to respect the confidentiality of any personal information held by Sony. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times. Sony will not be held responsible for events arising from unauthorised access to your personal information.
   
   
10. Sony and links to other web sites
    Sony provides links to web sites outside of the Sony site. These linked sites are not under the control of Sony, and we are not responsible for the conduct of companies linked to our web site. Before disclosing your personal information on any other web site, we advise you to examine the Terms and Conditions of those web sites.
    
    
11. What to do if you have a problem or question
    If Sony becomes aware of any ongoing concerns or problems with areas on our website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us or call the customer enquiry number 1300 13 SONY (7669)
    
    
12. Future changes
    Our commitment to be a leading provider of online consumer electronics products and services means that our business will continue to evolve as we introduce new services and features to our web site. Because of this, from time to time, our policies will be reviewed and may be revised. Sony reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on its web site. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.